ashtonalterations.com Return and Refund Policy
Welcome to ashtonalterations.com! We strive to provide you with high-quality DIY crafting supplies and products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund process to ensure your peace of mind.
Returns
- Returns must be requested by emailing [email protected] within 30 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as received.
- Customers are responsible for return shipping costs unless otherwise agreed upon.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds
- If your return is approved, we will initiate a refund to your original payment method within 7 business days.
- Refunds may take some time to reflect in your account depending on your financial institution.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Non-Refundable Items
Some items are non-refundable, including downloadable products, gift cards, and clearance items.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at [email protected]. We are here to assist you and ensure your satisfaction with our products.